Terms

These terms cover your use of this website and the requests you send through it. They are offered by Atelier Belle LLC, doing business as KW Lighting, 425 Harbor Blvd, Suite C, Belmont, CA 94002.

Orders and repairs are also governed by the written quote or estimate you accept. If that document and these terms differ, the document you accepted applies to that work. Nothing in these terms takes away any right you have under the law.

• It describes our commercial and trade lighting sourcing, residential lighting consultations and lamp and fixture repair.
• It lets you send four kinds of request: a quote, a consultation, a trade account inquiry and a repair.
• Nothing is sold on this website. There is no online shop, cart or payment.

Sending a request does not create an order, a booking or a contract, and doesn't commit you to anything. The request number we give you (for example, KW-Q-1234) only confirms that we received it. We may decline a request, for example if a piece isn't something we can repair well.

This section covers lighting and other products we source for you. Repairs are covered separately below.

• Your request. You tell us what you need. This commits neither of us.
• Our written quote. A person prepares and reviews every quote and gives it to you in writing. It lists the items, quantities and prices, any delivery or other charges, and sales tax. It also states how long the quote is valid, how to accept it, the payment terms and any deposit, which items are custom-made or can't be returned, and the cancellation, return, restocking and delivery terms.
• When your order becomes binding. Your order is accepted, and binds both of us, when you accept the written quote in the way it describes and pay any deposit it requires.
• Ordering from our suppliers. We place your order with our suppliers only after it is accepted. Nothing is ordered for you before then. If a supplier's price or availability changes before we place the order, we tell you before anything is ordered, and you don't have to go ahead with that item.

• Existing account customers. If you already buy from us under an established account arrangement, it continues: payment is due within 14 calendar days after your shipment is delivered, unless we agree something else with you in writing. You don't have to switch to the deposit terms on new quotes.
• New customers, residential or commercial: payment and any deposit are as stated on the written quote you accept.
• Credit. Being a business doesn't by itself mean you can pay on credit. Approved business accounts may have credit terms that we agree with them separately in writing.
• Prices are in US dollars. We add California sales tax where the law requires it and show it separately.

If the exact item isn't available or isn't right, we may suggest an alternate. We always tell you it is an alternate, and we never substitute one without your approval.

• Before you accept, your quote states whether you can cancel and until when, whether each item can be returned, any restocking charge, and how delivery or collection is arranged.
• Custom-made items, and items a supplier won't take back, are marked as non-returnable on your quote before anything is ordered.
• Faulty, damaged or wrong items are different. If an item arrives faulty or damaged, or isn't what you ordered, please tell us and we'll work with you and the supplier to put it right. The return and restocking terms on your quote don't limit your rights for faulty, damaged or wrongly supplied items.

• A consultation is advice on lighting for your space, in the studio, at your place or by video.
• A consultation at your place is for seeing the space and advising you. It is not an installation visit: it doesn't include electrical work, and booking one doesn't mean we will install anything.
• Appointments depend on availability. Sending a request doesn't confirm a booking: a consultation is confirmed only when we agree a date and time with you. A time you pick on the form is a preference. For a visit at your place we need the address.
• Anything beyond the consultation, such as design work or other services, needs a separate written quote that you accept first.
• If you need to change or cancel, please let us know as early as you can.

From our website's public launch until 11:59 p.m. Pacific Time on January 31, 2027, your first consultation for a project is at no charge.

• One per project, up to 30 minutes, in the studio, by video or at your place.
• At your place within our service area: the cities from San Bruno through Santa Clara, inclusive, together with Woodside, Portola Valley, Los Altos Hills, East Palo Alto, Stanford and Cupertino, and the communities they surround. The full list is under "Where we come to you" on our Residential page.
• No purchase needed.
• Booking dates. The offer covers consultations booked by 11:59 p.m. Pacific Time on January 31, 2027. A consultation counts as booked by then if you send us the request, online, by email, by phone or at the studio, by that time and we then agree a date with you. If the agreed date is after the offer closes, the offer still applies.
• After the offer. If a consultation has a fee after the offer closes, we tell you the amount before you book, and you decide whether to go ahead.

• Assessment and estimate at no charge. We look at your piece, tell you what's wrong and whether it's worth repairing, and give you a written estimate listing parts and labour separately. If you decide not to go ahead, there is nothing to pay and you can take your piece back.
• Your approval. We don't start a repair until you approve the estimate. If we find that more work is needed once we start, we ask you before going further.
• Deposit. When you approve the estimate, we ask for a deposit of 20% of the approved estimate. If the repair needs high-cost or special-order parts, we may ask for a larger deposit, and we tell you the amount before you approve. The deposit is part of the price, not an extra charge: we credit it toward your total.
• Paying the balance. The rest of the price is due when you collect your piece, before we hand it over.
• If you cancel after approving the estimate, we refund your deposit, less only the charges we told you about before you approved for work you authorised that we have already done, and for parts you approved that are already ordered and can't be returned. We give you an itemised explanation.
• Old and fragile pieces. Vintage lamps and fixtures can have hidden weaknesses, such as brittle glass or worn finishes. We take care, and we tell you before we start if we see a particular risk.

Our repairs come with a one-year limited guarantee, starting on the day you collect your piece.

• It covers our workmanship and the replacement parts we supply and fit.
• If a covered fault appears, we correct it without charging for the parts or labour needed.
• It doesn't cover original parts of the piece that we didn't work on, ordinary bulb wear, or damage caused by accidents, misuse or changes made after our repair.
• If a vintage or customer-supplied part limits what the guarantee can cover, we explain that before you approve the estimate. The age of a piece alone doesn't exclude it from the guarantee.
• It doesn't include shipping, collection or a visit to you unless we agree that with you.
• It doesn't take away any right you have under the law.

We call or email you when your repair is ready. Please collect it within 30 days of our message; if you need longer, tell us and we'll arrange it. We don't charge for storage, and under these terms we don't sell or dispose of a piece because it hasn't been collected. If we can't reach you, we keep trying, and we contact you before we take any other step.

You confirm that you are allowed to send us the files and information in your request, and that they are accurate as far as you know. We use them as our Privacy notice explains.

Some photographs on this website are licensed images from other photographers, used to show lighting ideas. They don't show our studio, staff, projects or stock, and a pictured fixture isn't necessarily available from us. We never show your photos on this website without your separate permission.

We try to keep the information on this website accurate and up to date, but product details, availability and opening hours can change. Please check with us before relying on them.

Please don't misuse the website: for example, by trying to get into the staff area, sending harmful files, or sending automated or bulk requests. We may block requests that look like abuse.

We take reasonable care in our work and in looking after pieces left with us. We are responsible for loss or damage we cause by not taking reasonable care.

As far as the law allows, we are not responsible for losses caused by the website being temporarily unavailable, or for indirect losses that neither of us could reasonably have expected. Nothing in these terms limits our responsibility for fraud, for loss or damage caused by our negligence or wilful misconduct, or any right you have under the law.

Please tell us first, by email, by phone, by post or at the studio. Most problems can be put right quickly.

We may update these terms. The version and date at the top of this page show which terms apply. Changes don't affect an order or repair you have already accepted.

KW Lighting, 425 Harbor Blvd, Suite C, Belmont, CA 94002. Email info@kwlighting.com or call (650) 592-2780. Our hours are on our Contact page.